At
Hensley Construction, our philosophy of
doing business is fairly simple.
Customers are the lifeblood of our
organization and thus the singular focus
of all our efforts. Whether it's
construction management, design/build,
or
general contracting, our approach is the
same to build long lasting relationships as well as the building that gave
birth to them.
Our
approach is rooted in the idea that the
best building are the product of
teamwork and honest and forthright
business dealings - a partnership with
owners, architects, engineers,
subcontractors, suppliers, bankers, and
others whose contributions are vital in
producing buildings that are attractive,
functional, efficient, safe and
comfortable for the people who live,
work, play, or learn in them.
For
many projects, this partnership begins
long before construction starts.
And throughout the process, we mature
this partnership not only with the
expertise and experience we've developed
from constructing buildings for a
wide range of owners and industries over
the last several decades, but
through policies geared to the
achievement of the end result:
Quality buildings and happy owners.
Since
the beginning, for example, our creed
has been that, at Hensley
Construction, "We're an open
book." Among other things, that
means we
provide monthly progress reports, share
the bidding process on negotiating
work, develop team involvement and
making project financials available for
owners review.
In
addition to an open book policy, we
highly encourage owner involvement. As a family business, we believe in
treating customers like family,
too, going the extra mile not just because
it's a business relationship, but because as fellow human beings, it's the
right thing to do - the way we, ourselves, like to be treated. The
same spirit extends to our employees.
Because in the final analysis,
their efforts crucial to the success of
your project. Our goal is to exceed
standards, not just meet them. To do
that, we start by hiring experienced
highly talented people. We give them the
freedom to do their very best under a fairly unstructured management style,
one that emphasizes individual responsibility and recognize individual
contributions. Instead
of adhering to a rigid system of vertical
reporting, we delegate
tremendous responsibilities to our
project managers. Then we hold them
personally accountable for the high
professional standards we set. This
approach applies to our subcontractor as
well. We treat them fairly and
demand their best. And we get it. The
result is that everyone on the team
works with a single common goal,
doing the best job possible, with skill,
integrity, and responsibility. It's
a
formula as well as a philosophy of doing
business that for 20 years has been the hallmark of Hensley Construction -
one that has led to a great deal
of repeat business and is directly
attributable to the partnership focus
with our clients that we established at the
outset as the foundation of our firm. |